Refund policy

Return Policy

Here at CharacterDreamy, we are committed to providing a smooth and worry-free shopping experience.

We offer a 30-day return window from the date you receive your order, so you can shop with confidence.

To be eligible for a return, items must meet the following conditions:

• Items must be returned within 30 days of delivery
• Items must be unworn, unwashed, and in original condition
• All original tags and labels must be attached
• Items must be returned in original packaging

Once your return is received and inspected, we will notify you of the approval status. Approved returns will be eligible for a refund or exchange.

Please note:

• Shipping fees are non-refundable
• Customers are responsible for return shipping costs unless the item is faulty or incorrect
• A small deduction (up to 10%) may apply if items are returned in non-original condition

Non-returnable items

Certain items are not eligible for return, including:

• Final sale or clearance items
• Gift cards
• Personalised or custom-made items (if applicable)

Damaged or incorrect items

If you receive a damaged or incorrect item, please contact us within 5 days of delivery with photos. We will arrange a replacement or full refund, including return shipping costs if necessary.

How to return an item

To start a return, please contact our support team:

📩 [email protected]

Please include:

• Order number
• Item(s) you wish to return
• Reason for return

Our team will guide you through the process.